Tunerworks Service Diagnostic Approach

We have all been there, as soon as the repair shop mentions the “D” word we automatically associate $$$. Why?… is it due to a past poor experience, or possibly a lack of understanding the value that “diagnosis” provides? Here at Tunerworks we strive to be transparent and sensitive to the diagnosis time spent to pin-point an issue. Consistent and concise communication is our secret sauce. In this article we will share our approach to our diagnostic procedure and how the customer ultimately benefits from money well spent on diagnostic time.

The dreaded check engine light appears on your dash when you least expect it. Some manufactures may even display the message “drive to your nearest workshop”. The general misconception…. the technician will connect the scan tool and the complex “self-diagnosing” computer will say what needs to be replaced? ….Wrong! The on-board-diagnostic (OBD) system will set a code letting the technician know there is a problem, not what the cause of the problem is. It is very unusual the OBD code directly points to an individual failed component. This is where we leave it in the hands of our highly trained and skilled technicians. They use output function tests, live data streams and trained eyes to detect the cause of the CEL.

What does all this mean to you, the customer? Time is money, and I don’t know about you but I don’t have an open checkbook. Our initial diagnostic charge covers an hour of the Technician’s time. This allows the technician to perform the preliminary steps. These include, a test drive with the vehicle to confirm the customer complaint to gain a full understanding of the problem, computer scan, visual inspection of the area in question, live data analysis, output function tests and a submission to tech support (if required). After an hour the Technician’s report will be sent to the customer with the results and findings. One of two actions will be offered: an estimate with the recommended repair or a request for another hour of diagnostic time with a full description of the suggested diagnostic test plan. The value in “D” time prevents the unnecessary replacement of parts which will ultimately cost you more money in the long run.

Tunerworks prides our selves on our customer service by allowing the customers to make fully informed decisions guided by the Technician’s diagnostic information. The customer ultimately is in control of the entire process and maybe in some cases learns a thing or two about their vehicle! We hope to see you next time your vehicle is in need of some expert diagnosis.